Payments & Cancellations
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I know plans can change, so Little Spirit keeps payments and cancellations as straightforward as possible.
 
Your booking dates are reserved especially for you, which often means turning away other enquiries for the same time. For that reason, payment is required to secure your booking and cancellation charges may apply when plans change at short notice.
 
You’ll always be shown your full rate before confirming.
 
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Payment
 
Once your booking details have been agreed, you’ll receive confirmation of the total cost and instructions for payment.
 
Bookings are only confirmed once payment has been received.
 
Your quote will be based on the service booked, length of care, location, number of pets and any additional requirements agreed in advance.
 
There are no hidden charges. If anything changes before your booking that may affect the price, this will be discussed with you first.
 
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Cancellation Policy
 
Sometimes plans change completely and that’s okay.
 
If you need to cancel, please let me know as soon as possible.
 
More than 7 days before your booking
Any payment made will be refunded in full.
 
Between 72 hours and 7 days before your booking
50% of the booking fee will be retained.
 
Less than 72 hours before your booking
The booking fee is non-refundable.
 
This reflects the time that has been reserved exclusively for your pet and the likelihood that another booking can no longer be accepted in its place.
 
Where consumer cancellation rights apply, your statutory rights are unaffected.
 
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Changing Your Booking
 
Need to move the date or adjust your times?
Where possible, I’ll always try to accommodate reasonable changes.
 
Changes are subject to availability and may result in a revised quote if the length, timing, location or requirements of the booking change. If a date cannot be moved and the original booking is cancelled, the standard cancellation policy will apply.
 
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Shortening a Booking
 
If you return earlier than expected or decide you no longer require part of the time originally booked, the agreed booking fee will normally remain payable. This is because the full period has already been reserved exclusively for you.
 
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Additional Time
 
Running later than planned?
Please get in touch as soon as you can.
 
Where I’m available to stay longer, additional care can usually be arranged and will be charged accordingly.
If another booking follows yours, I may not always be able to extend the original finish time, so keeping me updated is always appreciated.
 
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Holiday, Wedding & Event Bookings
 
Longer holiday sits, weddings and event bookings often reserve a substantial part of the day.
 
Because these dates can be particularly difficult to refill at short notice, the same cancellation policy applies unless different terms have been agreed with you in writing before booking.
For large or particularly bespoke bookings, additional payment terms may be provided with your quote.
 
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Severe Weather & Travel Disruption
 
If circumstances outside your control affect your plans  such as ferry disruption or severe weather please contact me as soon as possible.
 
Where practical, I’ll always try to rearrange or adapt your booking rather than simply cancelling it.
 
Any refund, credit or change will depend on the circumstances and whether the reserved time can reasonably be reused.
 
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If Little Spirit Needs to Cancel
 
It is extremely rare that I would need to cancel confirmed care.
 
If I’m unable to fulfil your booking due to illness, emergency or another situation outside my control, any payment for care I’m unable to provide will be refunded.
 
Where possible, I’ll also give you as much notice as I can so alternative arrangements can be made.
 
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Questions About Your Booking?
 
If you’re unsure which service you need, want to change an existing booking or have a question about payment, just get in touch.
 
I’d much rather discuss something beforehand than have you feeling uncertain about your arrangements.
 
Contact Little Spirit →